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Thank you for choosing Woodland Teddies
Once you have confirmed your order you can pay by cash, cheque, postal order or Paypal in all instances payments can only be accepted in pounds sterling. For orders in the UK we also accept payments by all of the popular debit cards using a separate invoicing system provided by our card processing company so do not send me your card details as I do not have the means to process them here without the customer present to enter their chip and pin details.
If you are ordering from overseas and want to see the cost in your own currency please use a currency converter like XE.com Personal Currency Assistant
Goods are shipped as soon as your payment clears which can mean the same day if you order before 3pm.
LAYAWAY terms can be offered for most bears by making a deposit of 1/3rd immediately and paying the remainder in two equal parts over the next two months.
On receipt of your email or call I will contact you personally (by phone if you are in the UK) to confirm the order, discuss any specific requirements you may have and give you some indication when your animal is likely to be ready.
Then your order will go in a queue and when it has reached the top of the queue you will be contacted again to make sure you still want me to go ahead. Please note my waiting list is between 12 and 18 months - I know that may seem long but I do everything myself by a hand and am a perfectionist and many of my creations take in excess of 72 hours so I only make a few creations each year, however I am sure once you receive your furry you will agree he or she was worth waiting for as you will find they are truly unique.
I have full confidence in my work and would not normally ask for deposits; however I have been advised to do so by trading standards therefore once I am ready to start work a deposit of 25% will be required.
When your furry is ready you will be contacted again with a photo and details of postage costs; you can pay the balance by cheque (pounds sterling), postal order, international money order, or credit card.
If you are happy we can sort of payment arrangements at that point, with some country exceptions I can accept MasterCard or Visa payments but please do not provide that information now as I will contact you when your creation is ready.
Once your payment has been processed I will arrange for your furry to be sent to you and contact you with details, if possible I will let you know the carrier's tracking reference along with details of how to track your bear online. I worry about my family of animals while they are in transit so would appreciate it if you would let me know when yours arrives.
I do appreciate the problems of buying anything from a photograph and if you are not entirely satisfied with your furry or supplies when your package arrives then you may return everything (in its original condition) within 7 days for a full refund excluding postage. Please make sure the package is postmarked within seven days of receipt, and in the original condition complete with all accessories.
It is advisable to insure your parcel since refunds can only be given on goods received back here in good condition, however I am sorry but in keeping with Uk regulations postage is non-refundable.
The only exception to this refund policy is when something has been custom made for you, in this case refunds cannot be given. Please note this is in keeping with UK consumer regulations so your statutory rights are not affected'.
I hope that covers everything but if you have any questions please feel free to contact me.